Last Updated: 10 August 2026
This Refund & Cancellation Policy applies to courses and educational services purchased through AraboLearn, operated by Arabo Learn Academy.
By purchasing a course or service from AraboLearn, you acknowledge and agree to the terms below.
1. Digital Course Purchases
Most AraboLearn courses are delivered digitally. Once access to a course has been provided, the course content may no longer be eligible for a refund, except where a refund is required by applicable law or where AraboLearn approves a refund under the circumstances described below.
We therefore encourage students and parents/guardians to review the course description, level, duration, syllabus, and other available information before making a purchase.
2. Refund Eligibility
A refund request may be considered in circumstances such as:
- A duplicate payment was made accidentally.
- The student was charged but did not receive course access due to a technical problem that AraboLearn cannot reasonably resolve.
- AraboLearn cancels a course before it begins.
- AraboLearn is unable to provide the purchased course or service.
- A refund is otherwise required under applicable law.
Refund requests are reviewed individually based on the circumstances of the purchase.
3. Change of Mind
Because our courses are digital educational products and access may be provided immediately after purchase, change-of-mind requests are generally not refundable once course access or substantial course content has been accessed, subject to applicable consumer protection laws.
4. Course Access Problems
If you have paid for a course but cannot access it because of a technical problem, please contact us.
We will first attempt to resolve the issue by:
- Verifying your account and payment.
- Restoring or correcting your course access.
- Providing reasonable technical assistance.
If we are unable to provide access within a reasonable period, we may offer an alternative solution or refund, where appropriate.
5. Duplicate Payments
If you accidentally make more than one payment for the same course, please contact us as soon as possible.
After verifying the duplicate transaction, we may refund the duplicate payment using the appropriate payment method.
6. Course Cancellation by AraboLearn
If AraboLearn cancels a course or becomes unable to provide a purchased course, we may offer:
- Transfer to another suitable course;
- Replacement access; or
- A full or partial refund, depending on the circumstances.
The appropriate option will be communicated to affected students or customers.
7. Live Classes and Scheduled Programs
For courses involving live classes, workshops, or scheduled sessions, the specific cancellation and refund conditions may be provided separately before enrollment.
If a student misses a scheduled class, a refund is not automatically provided unless the applicable course terms state otherwise.
8. Refund Request Procedure
To request a refund, contact us using the details below.
Please include:
- Student/customer name
- Registered email address
- Course name
- Date of purchase
- Transaction/order reference
- Reason for the refund request
We may request additional information reasonably necessary to verify the purchase.
9. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment service.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
AraboLearn is not responsible for delays caused by banks or third-party payment providers after a refund has been initiated.
10. Effect of a Refund
If a refund is approved for a course, AraboLearn may cancel or revoke the associated course access.
The student must stop using or accessing the refunded course and must not retain, copy, distribute, or share course materials after access has been revoked.
11. Promotional Offers and Discounts
Courses purchased as part of special promotions, discounts, bundles, or limited-time offers may have specific refund conditions.
Where different conditions apply, they will be communicated at the time of purchase.
12. Parent or Guardian Requests
Where a course is purchased for a minor, refund requests may be submitted by the parent or legal guardian who made the purchase.
We may request reasonable information to verify the purchase and the relationship to the student.
13. Non-Refundable Circumstances
Unless otherwise required by applicable law, refunds will generally not be provided solely because:
- The student changed their mind after accessing the course.
- The student did not complete the course.
- The student did not attend or watch available lessons.
- The student did not achieve the expected learning outcome.
- The student experienced personal scheduling difficulties.
- The student purchased the wrong course despite the course information being clearly provided.
However, we may consider exceptional circumstances at our discretion.
14. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any consumer rights or statutory protections that cannot legally be excluded under applicable law.
15. Changes to This Policy
AraboLearn may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
For refund or cancellation enquiries, contact:
AraboLearn
Arabo Learn Academy
Website: arabolearn.com
Email: info@arabolearn.com